Human-centered design transforms how experiences are delivered and perceived.
We believe that connections fuel healthcare experiences. Caregivers often work in disconnected silos, leaving people to navigate a sometimes confusing experience unaided.
We work alongside our clients, their patients and families to identify the systems that support healthcare experiences, then design, test and launch interconnected communications: verbal, print, digital and in environments.
We envision a world where caregivers are equipped to consistently deliver – and guests empowered to confidently navigate – every healthcare experience.
Experience Design Thinking
Featured
Experience Design in Practice
“How do people get lost?”
When you’re from the same city as Disney, you need to ask different questions to address a challenging wayfinding problem.
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Healthcare Experience Design
Bucket List design
How infrastructure impacts international tourism experiences along one of the most beautiful travel routes on the planet.
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Corporate Experience Design
Forever GO BLUE!
Designing the “Million Dollar Walk” experience for potential students and their parents while pumping up the Maize and Blue on campus.
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Education Experience Design
When the best experience is no experience at all.
Connecting youth to new services that combine to end youth homelessness.
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Design for Wicked Problems
“Connect_CX helped us understand that Patient Experience is an ongoing process that takes discipline and structure to implement. It's been critical for them to provide their insights and momentum to keep the project moving. They've helped us to position ourselves to do the work, keep the finish line in sight and engage everyone, at every level, to help build a new caregiving culture here at CRSC.”
LoAnn VandeLeest, Former CEO, Copper Ridge Surgery Center
“Really appreciate your blog post review of Reframing Healthcare from earlier this month. You really understand the potential impact. I'm looking at actually launching a company to assist healthcare systems in deploying the Reframe Roadmap. Will follow up with you. Again - thank you!”
Zeev Neuwirth MD, Author of Reframing Healthcare, a Roadmap for Creating Disruptive Change (via LinkedIn)
What if finding a doctor, making an appointment, maintaining your medications and tracking your medical payments were as easy as ordering shoes on Zappos.com? In this month’s post, we’re in conversation with our friend and colleague John Edson, founder and principal of John by Design.