The core of our practice isn’t about clinical or operational flow, it’s about the flow of clear, relevant and human information at each stage in the experience: the information shared to help patients anticipate what’s expected of them, what will happen to them, and when. This relies on informed, engaged staff who have the proper tools to deliver the experience.
Our process is designed to elevate the voice and build on the expertise of each person involved in the healthcare experience.
Westmead Hospital, Sydney AU
Orlando Regional Medical Center
Saint Luke's Hospital, Kansas City
CRSC PX Initiative
CRSC PX Launch
Health and Homelessness Intersection
Table Health
Community Health North Hospital
“Connect_CX are pioneers in applying human-centered design approaches to transforming healthcare services and systems. They offered us invaluable advice and guidance; I recommend seeking their input on any projects related to change and improving the experience of healthcare consumers"
— Dr. Julian Waters-Lynch, Lecturer in Innovation, Entrepreneurship and Organizational Design, RMIT University, Melbourne AU