We’ve been honored to share insights by speaking and writing about experience design. Search the categories below to find curated content for each practice and topic area. For a deeper dive into our human-centered point of view, check out our blog posts as well.

Recent Insights

Healing Environments & Hospitality
The Beryl Institute Body of Knowledge Online Learning Module

July, 2020

We’ve been tapped to develop an overview, learning objectives and the script for the definitive resource on the built environment. We’ll be soliciting the advice and expertise of both Connect_CX and other Beryl Institute members. PX 101 provides tools and activities to facilitate discussions with staff on what patient experience is, what it means to them and how they can positively impact experience excellence.


This Isn’t Rocket Science. In Fact, it’s Harder.
Guest Blog: Beryl Institute

July 3, 2019

Members of the Beryl Institute are asked to provide their point of view on a variety of topics centered on Patient Experience. This is our second such article; the first was posted in January 2018.

Rocket scientists have the luxury to focus for a period of time on delivering a payload through the atmosphere and into outer space. But as complicated as this problem may be, it is a definable problem, with physical laws that determine constraints, that has a defined beginning and a definite end. In the realm of human experience, individual behavior is situational, truth is subjective and emotion and urgency trump all.


Courageous Thinker and Partnership Seeker
Podcast: Igniting Courage Episode 34

June 24, 2019

Igniting courage podcast is hosted by Anne Bonney, the leadership coach who ”pushed Mark off the ledge“ and helped him understand that a new life was waiting just around the corner. Today, Mark’s in a place that he never could have anticipated when he made his big move to a new career path in June of 2016.

Truly, the Universe is tuned to those who are ready to listen to it. We hope you’ll take time to listen to this podcast, then subscribe to Igniting Courage!